FAQ'S

Do our GPs Bulk Bill?

 

While living costs are exponential in Australia, Medicare rebates have remained stagnant. In order to cover the costs of medical facilities and staff, we have transitioned to a private billing practice. Children under 16 and existing patients with Health Care Card (HCC) will continue to be bulk billed (please see our practice fees).

When paying for my appointment, why can't I just pay the gap fee?

 

In order to bill a gap fee for a doctor’s consultation, Medicare requires us to initially charge the standard rate then add the gap on top. Thus, we are required to charge the full consultation fee and give patients a rebate. This is why we cannot accept the gap fee in cash. If patients present with a physical debit card, we can happily process the rebate on the spot. We will only accept card for these transactions as these amounts are very specific. For more information on our billing, please see our practice fees.

Can the doctors discuss results over the phone?

 

Where-as before we were unable to discuss results over the phone, we can now communicate through Telehealth. We also now use e-scripts to securely send your prescriptions to your email.

What do our doctors specialise in?

 

All of our doctors are General Practitioners, but they all have special interests! Please call and enquire or find out some more information about out doctors on our doctors page.

Can I see an allied health practitioner (dietitian, physiotherapist, etc) without a referral from a GP?

 

It is possible to visit an allied health professional without getting a referral from a GP, however the cost for the consultation will be much higher. We recommend booking in to see a GP first and discuss getting a referral.