Do our GPs BulkBill?
While living costs are exponential in Australia, Medicare rebates have remained stagnant. In order to cover the costs of medical facilities and staff, we have transitioned into a mixed billing practice. We only provide Bulk Billing for patients within certain hours (please see our practice fees).
When paying for my appointment, why can't I just pay the gap fee?
In order to legally bill a gap fee for a doctor’s consultation, Medicare requires us to initially charge the standard rate then add the gap on top. Thus, we are required to charge the full consultation fee and give patients a rebate. This is why we cannot accept the gap fee in cash. If patients present with a physical debit card, we can happily process the rebate on the spot. We will only accept card for these transactions as these amounts are very specific. For more information on our billing, please see our practice fees.
How does MyHealth Record work? Do we use it?
Yes, we do use My Health Record, unless you have opted out of it. This is usual of general practices in Australia. To find out how it works, please visit myhealthrecord.gov.au.
Can the doctors discuss results over the phone, or via email?
The way that General Practices run within Australia have drastically changed as a result of COVID-19. Where-as before we were unable to discuss an result over the phone or do any correspondences via email we can now use these means of communication with the introduction of Telehealth. Due to the nature of Telehealth we can also correspond with patients via email, sending referrals, documents, results etc. and send through scripts, referrals and other relevant documentation through to other health professionals and health facilities.
What do our doctors specialise in?
All of our doctors are General Practitioners, but they all have special interests! Please call and enquire or find out some more information about out doctors on our doctors page.
Can I see an allied health practitioner (dietitian, physiotherapist, etc) without a referral from a GP?
It is possible to visit an allied health professional without getting a referral from a GP, however the cost for the consultation will be much higher. We’d recommend booking in to see a GP first and discuss getting a referral or getting put onto a health care plan.